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Noticeboard

Practice half day closures for staff training in 2018:

Thursday 19 July

Thursday 20 September

Tuesday 9 October

Wednesday 7 November

Appointments

Appointments are automatically released daily on our booking system. If you require an appointment you may contact the surgery and we will offer you our next available appointment. Our pre-bookable GP appointments can be booked up to 2 weeks in advance, subject to availability. We do not ask you to call at any given time for routine appointments, we ensure that releases are made throughout each day to prevent unnecessary peak time calling.

It is practice policy that all patients will be asked by our reception team for a brief reason for their appointment. This is a requirement asked by our GPs as it enables clinicians a short amount of time to prepare for your visit. Knowing the reason for your call helps GPs prioritise and allows us to book the right length of time for your appointments. We want you to get the right appointment; this may not necessarily be with a GP but could be a Nurse Practitioner, Practice Nurse, Health Care Assistant or Community Pharmacist. Alternatively, you may be offered a consultation over the phone or a visit.  Lastly there are number enquiries that the reception can deal with directly, these include repeat prescriptions, medication queries, administrative queries and much more. In some cases we can simply assist you at the first point of call. We thank you for supporting active signposting at our Practice.

Providing you have updated us with your current mobile number, you will be sent a SMS confirmation of your appointment and a reminder. You are able to cancel appointments via SMS also.

Please note all our appointments are 10 minutes for one reason only. GPs will ask patients to re book if they wish to discuss further matters.

 Sit and waits

If you have an urgent acute problem we offer additional ‘sit and wait appointments’ on the day, when all timed appointments have already been booked.

To ensure these appointments are used for those with acute / urgent problems, our GPs will not be able to see patients on a sit and wait for reviews, follow ups or fit note requests. Please be aware that our GPs reserve the right to decline routine requests if this service is misused.

You will be invited to come to the practice either in the morning or afternoon dependent on when you contact us and wait your turn to be seen by the next available GP (waiting time up to 1hr). Patients are normally seen in order of booking, although doctors reserve the right to see patients out of order for clinical reasons. We unfortunately cannot offer you a choice of which doctor you see during this session but you WILL be seen.

 

Missed Appointments

If you are not able to attend your appointment, we ask that you cancel this with a minimum of 1 hours’ notice so that we are able to offer another patient the use of that appointment.

We have a STRICT policy for patients who regularly miss their appointments which ultimately will result in the removal of them/their family from the practice list.


If you are late for your appointment you will be seen ONLY in exceptional circumstances and at the discretion of the clinician.


Chaperones

If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged.

 

 
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